Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).

We are building a best-in-class operations and underwriting platform that enables our portfolio companies to scale efficiently while maintaining operational excellence.

Position: Vice President, Operational Excellence - Optimization and Transformation

Position Overview

We are seeking a strategic transformation leader to drive enterprise-wide operational improvements across our portfolio of insurance entities. This is a strategy and design role focused on identifying opportunities, designing solutions, standardizing processes, and building capabilities that scale across the organization.

Responsibilities:

Develop multi-year operational transformation roadmaps that drive expense reduction through process optimization and automation enablement.Conduct cost analysis of service and transaction capabilities to identify cost drivers and quantify optimization opportunities at the transaction and capability level.Identify and quantify improvement opportunities across underwriting, sales, claims, operations, and customer service.In partnership with divisional leaders design new operating models that optimize organizational structure, service delivery approach, and resource allocation across portfolio companies.Develop automation strategies for high-volume transactional work including surplus lines tax filing, E&S compliance processing, and policy administration.Design and implement standardized processes for core operations and underwriting functions deployable across business units.Lead platform training strategy for operations and underwriting systems—develop curricula, materials, certification programs, and train-the-trainer models.Implement Lean Six Sigma methodologies and continuous improvement programs.Partner with VP Digital Strategy to align operational and digital transformation initiatives.Establish and lead Operations Excellence Council to drive alignment and share best practices.Design KPI frameworks and dashboards to measure efficiency, quality, and cost reduction.Build and mentor a team of transformation specialists, process improvement experts, and training designers.

Experience

12+ years in P&C insurance operations (underwriting, policy administration, claims, customer service)5+ years leading operational transformation or process improvement.Proven history delivering expense takeout through optimization and automation.Experience conducting cost analysis at transaction and capability level, including activity-based costing, time studies, and cost allocation methodologies.Experience transitioning siloed operations to shared services or centralized models while maintaining specialty expertise.Experience implementing automation solutions that eliminate manual processing in high-volume transaction environments.Experience designing standardized processes and training programs for insurance platforms.Background in surplus lines operations, compliance automation, or E&S wholesale operations preferred.

Education & Certifications

Bachelor's degree required, Business AdministrationLean Six Sigma Black Belt highly preferred.Change management or training certifications a plus.

Technical Skills

Expert knowledge of P&C insurance operations, systems, and workflowsDeep understanding of insurance platforms (Duck Creek, Guidewire, Applied Epic, AIM, ImageRight, etc.) and their training requirements.Knowledge of surplus lines regulations, stamping service requirements, and E&S compliance workflowsExperience with RPA, AI-enabled automation, or intelligent document processing solutionsFamiliarity with AMS systems consolidation and data migration strategiesStrong proficiency in Lean, Six Sigma, business process managementAdvanced analytical skills: financial modeling, business case development, ROI analysis, cost-benefit analysisExperience with cost assessment methodologies including activity-based costing, unit cost analysis, and service delivery cost modeling.Experience with instructional design and adult learning principles

Core Competencies

Strategic thinking with ability to identify and quantify cost reduction opportunities.Process design expertise for standardized, scalable workflows.Ability to balance standardization with business unit autonomy and specialty market requirements.Experience managing complex organizational transitions with minimal business disruption.Financial acumen with ability to analyze costs at granular transaction and capability level.Influential leadership that drives change through collaborationStrong partnership skills, especially with Business, technology, and digital strategy leadersChange agent mindset comfortable with ambiguity.Excellent communication for technical and non-technical audiences

JOIN OUR TEAM 

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $200K to $215K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: More than 15 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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