Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. 

Job Description

JPMorgan Chase is seeking an accomplished Vice President to serve as the strategic liaison for the extension and integration of CCB high net worth credit card products - including the J.P. Morgan Reserve Card - across the firm’s various banking wealth segments - including the Private Bank, Asset & Wealth Management, and Private Client bases. This executive role is instrumental in driving product strategy, fostering cross-wealth segment collaboration, and championing product adoption at the highest levels of the organization.

Key Responsibilities:

Serve as the primary advocate and subject matter expert for Consumer & Community Banking (CCB) high net worth (HNW) & ultra-high net worth (UHNW) credit card products, driving integration and adoption across JPMC banking and wealth segments through close partnership with segment leaders. Lead the development and delivery of training programs, executive briefings, and strategic communications to articulate product value, ensuring seamless product integration and alignment with segment needs. Cultivate and sustain executive-level relationships, acting as a trusted advisor and facilitating transparent communication and strategic feedback between CCB and partner banking segments to support product integration. Identify and champion opportunities for cross-segment collaboration, product innovation, and business growth, proactively partnering with banking segments to tailor offerings for HNW & UHNW clients. Oversee complex product servicing and social media escalations, collaborating with segment teams to ensure prompt, effective resolution and protection of the J.P. Morgan brand. Develop and implement escalation protocols, analyze trends, and recommend process improvements in partnership with banking segments to enhance client experience and mitigate reputational risk. Partner with marketing, communications, and cross-functional teams, as well as banking segments, to craft messaging, support product launches, and maintain positive brand sentiment. Provide regular reporting to senior leadership on integration progress, escalation volumes, resolution outcomes, and strategic recommendations, driving continuous improvement and organizational change.

  Required qualifications:

Bachelor’s degree. Seven or more years of progressive experience in financial services, product management, relationship management, or client servicing, with demonstrated leadership in cross-banking segment environments. Strong executive communication and presentation skills. Experience with high net worth and ultra-high net worth client segments. Proven relationship management and stakeholder engagement abilities. Analytical and problem-solving skills focused on process optimization. Experience leading cross-functional teams in dynamic environments.

Preferred qualifications:

Advanced degree such as MBA or MS. Track record of driving strategic outcomes in complex organizations. Familiarity with social media escalation management. Experience in product innovation and launch. Strong governance and process improvement background. Expertise in credit card products and wealth management client segments.

 

Optional Additional Information

Occasional travel may be required. (POTENTAILLY WILMINGTON ONCE PER QUARTER) This role offers high visibility with senior leadership. Direct impact on business strategy and client experience. Work schedule and regulatory requirements may vary by region. 5 DAYS IN OFFICE)