Chase’s growing Content organization is hiring a Vice President of Email Operations to manage the end-to-end execution of email marketing campaigns, ensuring timely delivery, and driving operational excellence across the email content team. Our mission is to create best-in-class content that helps Chase customers better engage with their credit card benefits, inspiring them to travel, shop and dine with Chase. This role reports to the Content team’s Head of Product and Operations.
 

As Vice President, Email Operations Marketing Delivery Lead within Lifestyle, you will be responsible for intake management, stakeholder engagement, timeline creation, resource assignment and feedback coordination. You will work closely with writers, editors, photo coordinators, and designers/producers to ensure all email campaigns are delivered on time, meet quality standards and align with business objectives. Your ability to manage multiple projects, communicate effectively and drive process improvements will be critical to success. If you have an extraordinary eye for detail and a demonstrated ability to manage multiple complex email projects and a team of email operations coordinators, we would love to hear from you.

Job Responsibilities

Lead and manage a team of email operations coordinators, providing guidance, coaching and performance feedbackOversee the intake process for email campaign requests, working with stakeholders to clarify requirements and success metricsDevelop and manage detailed project timelines, ensuring all deliverables are completed on scheduleCoordinate work across writers, editors, photo coordinators and designers/producers, balancing workloads and prioritiesCoordinate and facilitate feedback rounds with stakeholders, ensuring revisions are incorporated efficientlyMonitor project progress, proactively identify risks or bottlenecks, and implement solutions to keep projects on trackContinuously evaluate and improve operational processes to drive efficiency and qualityServe as a process advocate and subject matter expert for email operations within the content teamFoster strong relationships with cross-functional partners, including marketing, product and tech teams

 

Required Qualifications, Capabilities and Skills 

5+ years of experience in project management, operations or a related fieldDemonstrated experience managing teams and driving results through leadership and influenceAdvanced knowledge of project management methodologies, best practices and tools (e.g., Jira, Airtable, Workfront)Proven ability to manage multiple complex projects simultaneously and deliver under tight deadlinesExceptional organizational skills and attention to detailStrong communication and stakeholder management skillsExperience working with creative teams (writers, editors, designers, producers) in a fast-paced environment

 

Preferred Qualifications

3+ years of people management experienceStrong interest in and knowledge of Chase credit card programs and benefitsExperience within financial services or another regulated industry