As a UX Designer in Chase Card Services, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals and have opportunities to lead initiatives, mentor peers, and drive strategic thinking. Your strong understanding of the financial services industry will contribute to the continuous improvement of our offerings, navigating complex problems and influencing the design, architecture, and functionality of our products to ensure a seamless and enjoyable experience for our customers.

Job Responsibilities

Design and develop elegant solutions to specific interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices. Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction. Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights for decision-making. Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products and services cater to a diverse range of users. Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience of our offerings. Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking. For more experienced candidates: Lead design initiatives, mentor junior designers, and contribute to the evolution of our design systems and processes.

Required Qualifications, Capabilities, and Skills

4–10 years in a user experience design or equivalent role dedicated to improving experiences with digital products and services. Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite). Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels. Experience interpreting complex data and transforming it into actionable insights for informed decision-making. Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, and Skills

Experience in financial services, healthcare, or another highly regulated industry. Background working with card products, lending products, or pricing strategies. Experience working in agile or fast-paced product development environments. Familiarity with design tools such as Figma. Experience working with design systems and component libraries. For VP-level candidates: Experience leading design teams, managing cross-functional projects, and influencing product strategy.