As an Experience Design Senior Associate in Consumer and Community Banking Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. 
 

Job responsibilities 

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices 

Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction 

Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making 

Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users 

Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings 

Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking 

Able to facilitate tactical research such as Heuristic Evaluations and Usability Testing

Required qualifications, capabilities, and skills 

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services 

Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite) 

Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels 

Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making 

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences 

 

Preferred qualifications, capabilities, and skills 

Degree in Human Centered Design, Human Computer Interaction, Computer Science or similar field of study

Previous experience or knowledge in servicing operations

Proficient in story telling and evangelizing ux processes with teams outside design

Stakeholder management and cross collaboration are highly desired skills for this role