We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** Reporting to the Senior Manager, Digital Content, you’ll be part of our growing UX content team and responsible for writing, translating, editing and proofreading French content for the Digital Business Banking’s web, mobile and related materials. The UX Content Lead French will work as part of collaborative, cross-functional teams (e.g. UX/UI Design, Marketing, Product, Technology, etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate, concise, inclusive and accessible content. You’ll contribute to the French editorial process by creating and maintaining French editorial standards, ensuring a consistent and client-friendly tone of voice. The position will also support the coordination of French translations, editorial reviews and approvals by stakeholders. We’re looking for someone who’s detail-oriented, able to meet tight deadlines and has exceptional interpersonal skills. If you’re a self-motivated professional with experience in translation, editing and content management, we want to hear from you. _At CIBC we enable the work environment most_ _optimal for you to thrive in your role._ _You’ll_ _have the flexibility to manage your work activities within a hybrid work arrangement where_ _you’ll_ _spend 1-3 days per week on-site, while other days will be remote._ **How You’ll Succeed** + **Content Development –** You’ll write, translate, edit and proofread online and offline materials (e.g. screen content, user guides, video scripts, etc.) related to our digital platforms, while adhering to CIBC brand standards, accessibility guidelines and cross-site consistency. + **Content Management –** You’re highly detail- and process-oriented. You manage translation requests in a timely and cost-effective manner, working cooperatively with our partners. You’ll support the end-to-end process for writing and delivering content materials and client communications, editorial review and approvals by stakeholders. + **Take initiative –** You’re comfortable juggling multiple priorities with tight deadlines. You proactively resolve the complexities and ambiguities that arise on projects. You use your excellent communication, consultation and interpersonal skills to champion the French translation discipline and its nuances. + **Project Delivery –** You’ll implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, Marketing & QA) and development environment where timely delivery of content deliverables is critical. + **Relationship Building –** You’ll build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g. Segment Teams, Product, Legal and Compliance, etc.) are appropriately engaged and updated on all French content-related deliverables. + **UX Content Design and Strategy –** You’ll contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients. + **Accessibility Knowledge –** You’re well versed in accessibility: Know how to use alt text, hidden text, ARIA labels to ensure we’re compliant with existing and future regulations. **Who You Are** + **You are proficient in French at a native level.** You bring extensive knowledge of the French language that’s backed by a degree in translation or equivalent work experience, preferably in the UX content design area. While you’ll primarily focus on delivering French content, you must be bilingual in English and French. You have strong terminology research skills, awareness of French-Canadian nuances and good working knowledge of OQLF’s standards, Termium, le GDT, Antidote and terminology databases. + **You understand that success is in the details** **.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You act like an owner.** You thrive when you're empowered to take the lead, go above and beyond, and deliver results. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **Values matter to you** . You bring your real self to workand you live our values - trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** CIBC Square Banking Centre **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Collaborating, Content Development, Digital Content, Editorial Processes, Teamwork, Translations, User Experience (UX), Writing At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.