Our client, a leading utility provider, is seeking a Utilities Customer Service Rep to join their team. As a Utilities Customer Service Rep, you will be part of the Customer Support Department supporting new utility installation processes. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization. **Job Title:** Utilities Customer Service Rep **Location:** Muncie, IN **Pay Range:** $30-$32/hr **Duration:** 12 months (potential to extend/convert) **Occasional travel may be necessary, ranging from 10% to 25%. **What's the Job?** + Act as the primary contact for customers during new utility installations, addressing inquiries and concerns, and providing updates throughout the process. + Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system. + Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency. + Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost-effective work. + Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process. **What's Needed?** + Minimum of 2 years of utility industry experience with a bachelor’s degree, 4 years with an associate degree, or 6 years with a high school diploma/GED. + Previous customer service experience, preferably in the utility or service industry. + Strong communication and interpersonal skills. + Proficient in CRM software and Microsoft Office Suite. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Chance to develop valuable skills in customer service and utility operations. + Engagement in meaningful work that directly impacts customer satisfaction. + Potential for career growth within the organization. + Supportive team environment fostering collaboration and professional development. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.