**User Experience Sr. Advisor** **ABOUT EVERNORTH:** Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. **Section 2: Position Overview** Provide a concise summary of the position, its purpose, and its importance within the company. **Section 1: Job Title** Clearly state the position’s title to convey the role and level of responsibility. **Position Overview** **As a UX Sr Advisor (Designer), you will play a key role in shaping the future of our digital experiences, driving both design excellence and scalable innovation for transformative healthcare products. You will lead the creation of best-in-class user experiences. Working at the intersection of design vision and execution you will champion user centered design, mentor designers, collaborate cross-functionally, and help to establish HiH as a center of design innovation. This role is critical to fulfilling our vision for modern healthcare and ensuring alignment with our global strategy.** **About Evernorth Digital** Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality. The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork. **Section 3: Responsibilities** Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations. + The ideal candidate will champion and uphold the highest standards of UX design within the HiH innovation center, ensuring alignment with our global vision. + Serves as a torchbearer for our design vision, guiding the team in defining design standards and executing on transformative healthcare solutions. + Represents the leadership initiatives through concept and craft and is responsible for the discipline sets that assemble to produce effective product design. + Inspires and mentors teams to help build a design community within HiH and the greater global organization. + Explores and design impactful experiences leveraging AI foundations. + Champions a data-drive, user-centered research and design approach to inform design decisions and validate solutions. + Sets the bar for their discipline, and defines the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. + Obsesses over details, craft and quality, while making sure to represent the needs of the business and the voice of the customer. + This role is responsible for imagining the new and next in visual and interaction innovation that will pave the way for modern and innovative experiences in healthcare, wellness, and vitality. + Leads the design of intuitive and engaging user experiences across multiple platforms, ensuring alignment with business objectives and user needs. + Works cross functionally with product and engineering leaders to provision, maintain, and deploy concepts, products and design systems. + Is focused on systems thinking, helping to scale a design system that promotes consistency, accessibility, and efficiency across all product touchpoints. **Section 4: Qualifications** Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”. **Required skills** : List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills. **Required Experience** : Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience. **Desired Experience** : List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc. **Qualifications** **Required Experience** + 13-16 years of experience + 10+ years experience at the cross section of AI, UX brand, and digital marketing. + Background at the intersection of AI, digital product design, user experience, and content strategy, with a proven track record of leading the design and implementation of high-profile initiatives. + You have the imagination to generate new ideas using safe AI, and have an enthusiasm for keeping current with a constantly-evolving space. + You have a “one team” mindset, having worked directly with product management, brand, marketing, engineering, different design disciplines and other stakeholders on blended digital teams. + Lead the visual and experiential language of the journeys for a product suite and related design systems that serve as the foundational architecture of a digital product ecosystem. + You have worked on a technology team and closely with software engineering and product partners. + You have brought products to life through storytelling using visual design, content, motion, video, interaction design and data visualization. + Highly proficient in current UI design tools (Figma preferred). + Strong written and verbal communication skills. **Critical Competencies** + **Strategic Mindset** – Seeing ahead to future possibilities and translating them into breakthrough strategies + **Drives Results** – Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines + **Action Oriented** – Takes on tough challenges with sense of urgency, high energy, and enthusiasm + **Decision Quality** – Makes sound and timely decisions to keep work moving forward + **Manages Complexity** – Makes sense of complex and sometimes contradictory information to effectively solve problems + **Manages Ambiguity** – Operates effectively and drives work forward even when things are not certain or there is no clear way forward + **Balances Stakeholders** – Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise + **Collaborates** – Quickly builds partnerships and works collaboratively with others to ensure progress + **Courage** – Steps up to address difficult issues and says what needs to be said + **Instills Trust** – Quickly gains confidence and trust of others through honesty, integrity, and authenticity + **Communicates Effectively** – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences + **Situational Adaptability** – Adapts approach and demeanor in real time to match the shifting demands of different situations. **Required Education** + Bachelor’s or Master's degree in relevant discipline or equivalent experience required **Location & Hours of Work** + Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate + Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) **Equal Opportunity Statement** _Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._ **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.