We are seeking an innovative and results-driven **User Experience Design Lead** for our product and service line. In this role, you will initially focus on our Care Coordination products and will be responsible for driving discovery and design of core service processes related to delivery acute care to patients in the home. You will work closely with the heads of product to identify opportunities for design-driven development and jointly be accountable for optimizing outcomes across various workflows along with the operations and product leaders. You will drive user experience excellence for our internal operations teams and health system partners and patients by working together with product, operations, and clinical leaders to deliver reliable, scalable, and user-friendly systems that help drive care delivery, efficiency, quality, and superior patient outcomes. Initially, you will focus on supporting our care coordination mission to simplify and optimize care planning, scheduling, inventory management, and referral workflows for service professionals and business users. **ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)** UX Leadership: + Set the vision and direction for the UX standards across our customer personas. Team Management & Growth: + Provide guidance and management of contract UX team members as they support various initiatives. + Evaluate gaps in our UX staffing / capabilities and drive the future state. Discovery, Testing and Design Refinement: + Conduct qualitative and quantitative user research (e.g., interviews, surveys, usability testing, ethnographic studies) with healthcare professionals, schedulers, patients, and other stakeholders + Facilitate and participate in design critiques, usability testing sessions, and A/B testing to gather feedback. + Continuously refine and improve designs based on user feedback, data analytics, and performance metrics. + Translate research insights into actionable design recommendations and product requirements Product Delivery: + Oversee all aspects of UX design for both internal and external products + Collaborate with Product Leaders to define product strategy, user stories, and feature requirements based on user research and business goals. Drive design for patient, nurse command center, logistics and service provider partner tools. + Participate in brainstorming sessions, design sprints, and ideation workshops to generate innovative solutions for complex medical problems Design System & Standards: + Contribute to the ongoing development, maintenance, and evangelization of a scalable and consistent design system. + Ensure design consistency and adherence to established patterns, components, and guidelines across the product suite. Innovation: + Identify and implement emerging UX technologies to streamline workflows and surprise and delight our customers. Information Architecture & Interaction Design: + Develop clear, intuitive, and compliant information architectures, user flows, journey maps, and wireframes. + Design logical and consistent user interactions across all product touch points to optimize usability, efficiency, and safety within medical software. Visual Design & Rapid Prototyping: + Create high-fidelity mockups, detailed design specifications, and rapid, iterative prototypes for various user interfaces and features. + Ensure visual designs are clean, modern, accessible, and align with brand guidelines while adhering to medical software standards. + Quickly translate concepts into tangible prototypes for early and frequent user feedback and stakeholder review. + Iterate on designs based on feedback from user testing, product reviews, and engineering feasibility. Cross-Functional Collaboration: + Partner closely with Engineering Leaders to ensure technical feasibility of designs, address implementation challenges, and provide detailed design specifications and assets. + Work hand-in-hand with Product Leaders to align design efforts with overall product vision, roadmaps, and business objectives. + Actively participate in agile ceremonies (e.g., stand-ups, retrospectives, sprint planning). Advocacy & Compliance: + Champion user-centered design principles and best practices throughout the product development lifecycle. + Ensure designs comply with relevant industry standards, regulations (e.g., HIPAA, HITECH), and accessibility guidelines. Continuous Learning: + Stay informed about industry trends, emerging design tools, technologies, and best practices in UX/UI, particularly within the medical, healthcare, and enterprise software domains. Vendor & Contractor Management: + Effectively manage offshore and contract design resources, ensuring alignment, quality, and cost-effectiveness. **NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:** Additional duties as assigned **QUALIFICATIONS** **EDUCATION AND EXPERIENCE** Education: Bachelor's or Master's degree in Human-Computer Interaction, UX Design, Graphic Design, or a related field, or equivalent practical experience in design leadership. Experience: 7+ years of progressive experience in UX/Product Design roles, with at least 3-4 years specifically in a Senior or Lead capacity. A robust portfolio showcasing leadership in end-to-end design processes, strategic impact, and successful product launches is essential. Healthcare Domain Experience + Demonstrated design leadership in automating manual clinical and/or operational workflows, with a proven track record of inspiring successful stakeholder adoption of new automated processes. Strategic & Leadership Skills: + Proven leadership ability to define and drive UX strategy, influence product roadmaps, and align design efforts with overarching business goals. + Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex design concepts, research findings, and strategic recommendations to executive leadership, technical teams, and external partners. + Strong problem-solving abilities, strategic thinking, and a proactive approach to identifying and addressing design challenges. + Ability to balance user needs, business objectives, and technical constraints in a high-growth, fast-paced startup environment. Technical Proficiency: + Expert-level proficiency in leading design and prototyping tools such as Figma (preferred), Sketch, Adobe XD, or similar, effectively utilizing advanced features for team collaboration and design system management. + Advanced ability to quickly create and iterate on diverse prototypes, from tabletop workflow sessions to high-fidelity simulations, for validation and communication. **Preferred Qualifications:** Startup & large company experience and context: + Experience working in privately funded, dynamic, agile organizations focused on creatively and cost effectively delivering iterative value to customer. + Understanding of what it takes to scale a team and processes and not lose the agility. Able to balance process and change management with velocity and innovation. Domain Expertise: + Demonstrated expertise in designing for complex healthcare ecosystems, with a specific and significant focus on virtual care, telehealth, and in-home medical service delivery. + Proven experience designing robust product solutions for complex operational logistics and resource management, particularly for distributed internal and external field teams (e.g., clinicians, technicians) relevant to in-home care delivery models. + Experience navigating and strategically applying understanding of regulatory environments (e.g., HIPAA compliance, clinical safety standards) to inform design decisions. + Able to translate intricate clinical workflows, diverse user contexts (remote vs. in-home clinicians, patients at home), and technological constraints into intuitive, efficient, and compliant user experiences. + Track record of thought leadership in UX/Product Design, particularly within the healthcare technology space (e.g., conference presentations, published articles, community contributions). + Experience with advanced service design methodologies, journey mapping for complex multi-channel user experiences. + Familiarity with qualitative data analysis software or advanced user testing platforms. + Experience designing for accessibility in critical applications (e.g., WCAG 2.1 AA/AAA). **SKILLS/ABILITIES** + Exceptional emotional intelligence and empathy for users (providers, schedulers and patients) and team members. + A highly collaborative and inclusive mindset, with a track record of driving consensus and fostering positive working relationships across diverse stakeholder groups. + Exceptional ability to quickly learn, synthesize information from complex medical domains, adapt to new technologies, and navigate evolving project requirements with agility. + Strong bias for action and an outcome-oriented approach to design.   **PHYSICAL DEMANDS** While performing the duties of this job, team members are regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Team members may be occasionally required to climb or balance, stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. **WORK ENVIRONMENT** This position is considered remote with possible travel to practice locations in other states or our headquarters location in Denver, CO. The expected salary range for this role is $161,000 - $177,100. The above describes the general content and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the duties, responsibilities, and requirements of the position. **Position Type:** : Full Time **Work Place Type:** : Remote **Category:** : Technology