At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Get ahead in your career by joining Global Fraud. We manage fraud capabilities, strategies, and operations to protect American Express merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.

You will be a pioneer member of an expanding group of Account Protection Specialists (APS) to handle US Fraud during core hours.

What’s in store for you?

Join and be associated with one of the world’s most valuable brand!

Handle a vast portfolio of premium Customers based in United States.

Efficiently detect and prevent Fraud, whilst enhancing Customer Experience through World Class servicing.

Service inbound and outbound calls, enabling spend and generating revenue, whilst minimizing Fraud risk.

You will be rewarded with:

A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services

Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.

Competitive Salary – Get paid what you’re worth.

Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

Key responsibilities include but are not limited to the following:

You will interact with premium customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.

Make sound decisions through systematic analysis efficiently.

Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.

Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all times.

Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.

Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud!

Minimum Qualifications:

Able to work rotating night shifts.

Excellent English language proficiency for Customer based in the United States.

Minimum Diploma holder

Previous experience with Customer Service (local and international)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.