Customer Service Representative – Entry Level

Location: Chester, NY (Hybrid - 75% remote after six months)

Schedule: Monday–Friday (8:00 AM–9:00 PM) & Saturday (8:00 AM–11:00 PM)

Are you looking for a dynamic role in customer service with opportunities for growth and flexibility? Join our Field Support Center team as a Customer Service Representative, where you’ll help coordinate technicians supporting high-speed internet services in customer homes.

What You’ll Do:Dispatch service technicians and installers to assist customers.Monitor technicians’ locations and work schedules.Update customer accounts and reschedule missed appointments.Maintain accurate service records and operational reports.What You Bring:Customer service experience (1–2 years preferred).Data entry and Microsoft Office proficiency.Strong communication skills and ability to handle inbound calls.High School Diploma or GED required.Why Join Us?Hybrid work model – 75% remote after six months.Flexible schedules – choose between 5-day, 8-hour shifts or 4-day, 10-hour shifts.Comprehensive benefits – available after 60 days.Career advancement – potential for promotion within six months.On-site perks – corporate amenities including a gym and café.Cable internet and TV reimbursement included.

If you’re ready to start your career in customer service and be part of a supportive, fast-paced environment, apply today!

Company Benefits

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chester,NY.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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