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Job Summary

Responsible for delivering and supporting training programs that ensure front-line employees are fully prepared to meet operational, safety, and compliance standards. This role partners closely with unit leadership and HR to assess training needs, deliver effective on-the-job training (OJT), and maintain accurate training records. The Trainer ensures that all training activities align with company policies, local regulatory requirements, and operational goals. This position reports directly to the Director, Human Resources, with a dotted line to the Director, Learning & Development, North America.

Operation Unit Trainer 

Location: 236 Vanderpool St, Newark NJ 07114

Annual salary range: 70-80K

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

Design, deliver, and administer training initiatives for union-represented and non-union operational employees.

Conduct needs assessments through surveys, interviews, and consultation with managers and employees.

Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes.

Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements.

Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts.

Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees.

Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT.

Track and report on 0–90-day retention metrics and recommend training interventions.

Serve as the primary local point of contact for training-related inquiries and support.

Ensure training aligns with local compliance, safety, and operational standards.

Deliver and support leadership training initiatives for front-line supervisors and leads, in alignment with regional and corporate programs.

Partner with Learning & Development to implement professional development programs and ensure consistency.

Collaborate with Unit Trainers across locations to ensure alignment on best practices across North America.

Education

Bachelor’s degree from a four-year college or university or equivalent work experience required.

Work Experience

At least three (3) years of experience in training, operations, hospitality, catering, or a related field is required.

Experience delivering on-the-job training and supporting the delivery of leadership development programs is highly desirable.

Experience in a multicultural, fast-paced environment is highly desirable.

Technical Skills

Strong facilitation and presentation skills.

Knowledge of adult learning principles and participant-centered training.

Proficiency in MS Office (Word, Excel, PowerPoint).

Experience with LMS platforms and web-based training tools.

Ability to manage multiple projects and priorities.

Strong analytical and problem-solving skills.

Multilingual skills are desirable.

Language / Communication Skills:

Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved

Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Core Competencies and Requirements

Gate Group Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

02/20/2026

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