**It's more than a career, it's a calling.** WI-SSM Health St. Mary's Hospital - Madison **Worker Type:** Regular **Job Highlights:** **Job Summary** Join our 38‑bed Neonatal Intensive Care Unit caring for infants from **22 weeks gestation to full term** . Our unit supports an average daily census of 17–18 patients, 2,000 deliveries per year, and 300 NICU admissions annually. You will support a multidisciplinary team including RNs, NNPs, Neonatologists, Respiratory Therapists, Therapy Services, Pharmacy, Social Work, and Lactation. **Unit Secretary Responsibilities** + Provide administrative support: answer phones, greet/screen visitors, and assist families with AngelEye and parent badges. + Maintain patient charts in **EPIC** and route communications. + Coordinate with clinical teams, assist with discharge scheduling, and order supplies. + Arrange care conferences and assist with NICU transport logistics. + Flex up/down based on unit needs (no mandatory on‑call beyond FTE). **Unit Assistant Responsibilities** + Stock patient rooms and nurse servers. + Clean NICU specialty equipment including isolettes and cribs. + Provide front‑desk support during breaks. + Collect patient‑room laundry and complete formula/expiration audits. **Qualifications** **Required** + High school diploma or equivalent. + Strong communication and customer‑service skills. + Ability to work in a fast‑paced clinical environment. + Basic computer skills; willingness to complete EPIC training (Unit Secretary). + Ability to lift, stock, and transport supplies/equipment as needed (Unit Assistant). **Preferred** + Previous experience in a healthcare, clerical, or patient‑support role. + Experience with electronic medical records (for Unit Secretary). + Prior experience in a neonatal, pediatric, or critical‑care setting. **Orientation** + Customized by role with side‑by‑side training during weeks 1–3. + Unit Secretaries complete EPIC training in week 1. **Join Our Team** Be part of a compassionate, highly skilled NICU team dedicated to providing exceptional care for our smallest patients and their families. **Job Summary:** Clerk level role performing routine clerical work with clearly defined procedures under direct supervision. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Assists in maintaining records and systems, receives and prepares information for processing or entry. + Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required. Routes written communications as appropriate. + Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries. + Assists with preparing for and facilitating meetings, conferences, programs and/or special events. + Establishes and maintains filing systems. Orders and stocks supplies. + May enter information from a variety of sources into computer database(s) and verify data entered into computer by checking printouts/reports for errors and correcting as required. + Performs other duties as assigned. EDUCATION + No education required EXPERIENCE + No experience required PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None **Department:** 1601000007 Neonatal ICU (NICU) **Work Shift:** Day Shift (United States of America) **Scheduled Weekly Hours:** 32 **Benefits:** SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits) _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_