REQ#: RQ209161Public Trust: Other Requisition Type: Regular Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
The Unified Communication (UC) Communications Field Engineer is the network/WAN/Cloud interface for all other team members, assisting all UC efforts that interoperate across the WAN. This position is also the principal interface with security, database, and application operations, engineering and implementation services in direct support of all UC functions, to include ensuring all policies, processes, and security protections are complied with. This position works in a fast-paced, rapidly changing, collaborative environment, and requires strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
MEANINGFUL WORK AND PERSONAL IMPACT
Provide expert level support for the Implementation, Deployment and Engineering of UC services.Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN/Cloud/Managed ServicesTroubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment – Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways)Create firewall/ACL rule requests for system changes, implementations and deploymentsCurrent staffing provides for one individual on shift at all times for this functionSkills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are requiredProvide WAN/Cloud subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications servicesDevelop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC servicesCommunicate proactively and effectively with customers
WHAT YOU’LL NEED TO SUCCEED
Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start workBachelor's degree in Computer Science, MIS, related field or the equivalent and 6 years related experience or a MS and 4 years of experience or the equivalentExpertise and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways) as they collaborate and interoperate across a WAN and Cloud environmentExperience in the UC areas of Instant Messaging (IM), Teaming/Webinars, Video Teleconferencing, Video Streaming, Video Portals, Video on Demand systems and Digital Signage systems over large geographically dispersed networksExpert knowledge of modern implementations of Cloud services, including the setup and deployment of VM based UC systemsExpert level experience in implementing Quality of Service (QoS) in large enterprise networksExpert level experience with using packet capture and snifter programs/systems to diagnose issues and validate UC functionalityKnowledge on diverse and collaborative UC environments, and how they interoperate across a diverse WAN comprised of switches, wan balancers, firewalls, and routersSkillset equivalent to Cisco CCIE Collaboration, or CCNP Collaboration with a minimum of 8 years of experience.Working experience with implementing, maintaining, and troubleshooting Cisco IP Telephony and Collaboration ApplicationsExcellent written and verbal communication skillsProven experience with managing and using Dev Ops conceptsExperience with working in an ITIL v3 or v4 framework to deliver enterprise servicesEffective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Desired Education, Experience, and Skills
US Citizen with DHS Public Trust suitability clearance/EODExperience with any DHS agencies or entitiesExperience using ServiceNow in a Tier 1 - 4 support role
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.