Position Summary

Are you an experienced, passionate pioneer in human resources? Are you a solutions builder and a hands-on professional? Do you want a daily collaborative environment with think-tank vibes to share new ideas with colleagues, without extensive travel demands? Consider an opportunity with our US Delivery Center. We are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014. Significant growth is expected in the future. Interested? Read more about our opportunity below.

Work You'll Do

As a UKG WFM Absence Support Specialist, you will:

Investigate and resolve intricate technical issues related to the UKG WFM Absence module, ensuring timely and effective solutionsAct as a subject matter expert for the Absence module, providing guidance and support to internal teams and clientsAssist in the configuration and customization of the Absence module, including policies, workflows, and reportingIdentify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiencyEnsure integration and functionality of the Absence module within the broader WFM systemHandle escalated support tickets from Tier 1 and Tier 2 teams, documenting and ensuring quality control of resolutionsDevelop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQsThe Team

Deloitte's Government and Public Services (GPS) practice is designed for impact. It serves federal, state, and local government clients and public higher education institutions. Our team of over 15,000 professionals brings fresh perspectives. We help clients anticipate disruption, reimagine possibilities, and fulfill their mission promise.

The Human Capital As A Service (HCAS) offering helps clients sustain performance. It provides insights, services, and solutions to extend organizational capabilities.

Required Qualifications3+ years of experience supporting UKG Workforce Management (WFM) solutionsExperience with UKG WFM Absence module functionalities, configurations, and best practicesMust live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodationsExpectation to co-locate in your designated Delivery location up to 30% of the time based on business needs, which may include a maximum of 10% overnight client/project travelMust be legally authorized to work in the United States without employer sponsorship, now or in the futureBachelor’s degree required; preferably in Computer Sciences, Information Technology, Computer Engineering, or a related IT discipline; or equivalent work experiencePreferred QualificationsUKG Workforce Central 8.1 and UKG Pro WFM CertifiedKnowledge of integrations involving UKG WFM and other HR or payroll systemsKnowledge of change management and process improvement methodologiesRecruiting for this role will end on May 18th, 2025. 
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html Recruiting tips

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
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From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.