Position Summary Are you an experienced, passionate pioneer in human resources – a solutions builder, a roll-up-your-sleeves professional who wants a daily collaborative environment, think-tank feels and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below.
Work you’ll do/ResponsibilitiesRespond to and resolve user inquiries related to UKG WFM Time and Absence via phone, email, and chatDiagnose and troubleshoot issues with time tracking, attendance, leave requests, and related functionalitiesMaintain accurate records of support requests, resolutions, and user feedback in the ticketing systemContribute to the development and maintenance of a knowledge base to streamline support processes and enhance user self-serviceIdentify and escalate complex issues to Tier 2 support or other relevant teams when necessaryWork closely with cross-functional teams to ensure timely resolution of user issues and enhance overall system performanceThe Team
Human Capital AMS/OperateThe Human Capital AMS/Operate team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital as Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow.
Government and Public Services (GPS)Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology, and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Qualifications Required1+ years of experience in a technical support or help desk roleMust live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodationsExpectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travelAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travelMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureBachelor’s DegreeCertified in UKG Workforce Central 8.1Certified in UKG Pro WFMInformation for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.