**About the Role** Here at Uber, we believe world-class support is what builds real trust with our users. It’s not a back-office function; it’s a key feature of our product. We're investing in it, and we're doing it right. We’re looking for a standout Customer Support Representative to join our Spain Rides team. This isn't your typical support role. You'll go "Beyond Support" to: 1. **Be Proactive:** Flag issues to your team. 2. **Solve the Tough Stuff:** Tackle critical issues that matter most, including phone escalations. 3. **One Uber:** Jump into cross-support when needed. **What the Candidate Will Do** 1. Deliver high-quality support for the critical issues 2. Be a passionate contact point for Riders and Drivers while answering any questions that come your way 3. Show empathy to frustrated Riders and Drivers while solving problems and addressing unsatisfactory experiences 4. Triage issues and raise them when necessary 5. Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment 6. Collaborate to proactively draft messages to address new users' concerns 7. Be a cross-support champion: be ready to support different LOBs across the COE **Basic Qualifications** 01. Spanish and English C1 level 02. Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory; 03. Commitment - You are extremely committed to delivering your daily tasks and responsibilities 04. Proactiveness - you take the initiative to solve Customer issues and are on top of all requests 05. Great Communication. You know how to communicate with customers, especially via message and phone. 06. Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners 07. Calm under pressure. You have excellent organizational skills, integrity, and follow-through on tasks 08. Natural curiosity. You love learning how things work and are always looking for creative solutions. 09. Eloquence. You're able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email. 10. Agility. You can move quickly with care. You embrace change and can absorb new information with ease 11. Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand 12. Comprehension. Excellent reading and writing skills in Spanish and English 13. Customer-obsessed! Willingness to help others and create support experiences that exceed users' expectations 14. Organization. Skilled at handling multiple issues at once to resolve a large number of inquiries efficiently 15. Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment, 16. Flexibility. Weekend and weekly evening shifts are required 17. Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber **Preferred Qualifications** 1. Bachelor's degree or college experience is preferred but not mandatory Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).