**NO C2C. CANDIDATE MUST BE US CITIZEN OR GREEN CARD HOLDER.** **Job Profile Summary:** The Associate Principal Analyst in CRED Application Quality and Business Support is responsible for the User Acceptance Testing (UAT) process and ensuring the quality and functionality of the products before they are deployed to end-users and provide Business Support to manage issues found in production. Analyst works closely with cross-functional teams, including software developers, product managers, and quality assurance teams, to plan, execute, and manage UAT activities to meet project deadlines and deliver high-quality software solutions. Analyst is also responsible for managing the production support activities between the technology teams, the internal business units, external end users such as member firms, individuals, and other securities industry regulators. Analyst works with the CRED communications team to keep stakeholders informed of system changes and collaborates with the training team to identify and address training needs. **Job Description:** UAT Management • Defines and implements UAT strategies, plans, and methodologies for complex, mission-critical software applications. • Collaborates with project stakeholders to define UAT objectives, scope, and deliverables aligned with CRED’s strategic goals. • Create and maintain UAT test plans, test cases, and test scripts ensuring comprehensive test coverage. • Creates SQL scripts and calls APIs using Postman to identify test data and validate test cases. • Cross-functional collaboration between technology, product management and business teams to incorporate UAT into the agile development process. • Conducts risk assessments and develop mitigation strategies to address potential issues during UAT. • Continuously assesses and optimizes UAT processes, tools, and methodologies for maximum efficiency and effectiveness. • Incorporates industry best practices and emerging trends in UAT management into the organization's processes. Business Support • Responsible for maintaining the reliability and performance of our software applications. • Ensures quick responses to the resolution of production issues and incidents, minimizing downtime and impact on end-users. • Collaborates with the technology team to implement proactive monitoring and alerting solutions. • Performs post-deployment reviews to identify and mitigate production issues early in the software development life cycle. • Maintains a robust issue reporting process and collaborates with stakeholders to triage the issues reported. • Maintains a comprehensive issue log across all CRED applications and work with the stakeholders to prioritize and create a roadmap for resolution. • Provides regular updates to department leadership on the status of application quality and actions taken to improve system stability. **Education & Experience Requirements:** • Bachelor’s degree in Computer Science, Information Systems, or Computer Engineering, and a minimum of 3 years of software development lifecycle experience. • Advanced degree preferred. • Proficiency in database concepts and creating SQL scripts. • Understanding of software application architecture and API concepts. • Experience creating complex SQL scripts. • Keen eye towards application quality and excellent troubleshooting skills • Knowledge of industry leading technology best practices including familiarity with technology methodologies including at least Agile and iterative. • Should be well organized, thorough, and able to handle competing priorities. • Ability to maintain focus and develop proficiency in new skills rapidly. • Experience working with business and industry leaders in coordinating the testing timelines. • Excellent communication (both oral and written) and interpersonal skills. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.