The JP Morgan Private Bank Client Center Team leads the operation of the firm’s Client Centers around the world.  Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment.  We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave. 

As a Client Center Analyst in the Private Bank you will assist in leading the day-to-day operations of the Client Center. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis and the opening of new satellite Client Centers.

Job responsibilities

Manage Client Center reservation books, including reporting and metricsOversee daily meetings and events at the Client CenterDevelop, implement, and follow protocols for client meetings, including security and cateringCoordinate with catering partners and back-of-house staff; lead weekly BEO meetingsSurvey client experience and recommend solutions based on feedbackManage financials to ensure annual budget complianceSupport project analysis, new satellite Client Center openings, and handle administrative tasks such as invoice processing, vendor scheduling, and supply orders

Required qualifications, capabilities, and skills

Bachelor’s degree required1+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experienceExcellent time management and written/ verbal communication skillsProficiency in Excel, PowerPoint and WordAbility to work flexible hours and meet deadlines

 

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.