TWS Technical Lead – Workload Automation with 8–10 years is responsible for leading and evolving global TWS administration and scheduling operations. This role ensures high availability, operational excellence, and alignment with business objectives across enterprise scheduling platforms. The position requires deep technical expertise in TWS administration, strong leadership in multi-vendor environments, and a continuous improvement mindset

Key Responsibilities

 

Strategic & Technical Leadership
- Lead and evolve TWS administration and scheduling operations across global teams.
- Act as the technical authority for TWS architecture, standards, and best practices.
- Represent workload automation in leadership forums and strategic planning sessions.
- Mentor team members and promote a culture of continuous improvement and first-time-fix resolution.

 

Technical Expertise
- Architect, administer, and optimize job scheduling frameworks using TWS.
- Perform platform upgrades, patches, and migrations.
- Drive automation of operational, administrative, and monitoring tasks using scripting.
- Support and enhance cloud-native and hybrid scheduling solutions (AWS/Azure).
- Troubleshoot complex scheduling issues and provide expert-level root cause analysis.

 

Operational Excellence
- Lead incident, problem, and change management activities with a focus on stability and resilience.
- Develop and maintain operational playbooks, service catalogs, and automation standards.
- Ensure SLA adherence, service integrity, and platform compliance.
- Apply security patches and remediation to address vulnerabilities and audit requirements.

 

Collaboration & Stakeholder Management
- Partner with engineering, application, and business stakeholders to align scheduling strategies with business goals.
- Collaborate with portfolio leads and senior leadership on roadmap planning and capacity management.
- Coordinate with vendors and cross-functional teams in a matrixed environment.

 

Team Leadership
- Lead, mentor, and develop a high-performing TWS administration team.
- Promote knowledge sharing, documentation standards, and operational best practices.
- Participate in on-call rotations and incident bridge calls as required.

 

Qualifications & Skills

Education
- Bachelor’s degree in Information Technology or equivalent professional experience.

 

Technical Skills
- Strong expertise in TWS / HWA (versions 9.x and 10.x, including DWC) administration and scheduling.
- Advanced scripting skills (PowerShell, Python, UNIX shell, Perl preferred).
- Experience with cloud and hybrid environments (AWS, Azure).
- Strong understanding of enterprise job scheduling, automation frameworks, and monitoring.

 

Leadership & Soft Skills
- Proven leadership experience in matrixed, multi-vendor environments.
- Excellent communication, stakeholder management, and escalation handling skills.
- Strong analytical and problem-solving abilities.

 

Preferred Experience
- Experience implementing and operating TWS in cloud or hybrid environments.
- Designing dashboards and reports for scheduling and application metrics.
- Driving automation and operational efficiency initiatives.

 

Additional Requirements
- Ability to work in shifts and participate in incident calls for prompt resolution.
- Strong documentation skills for operational procedures and best practices.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology