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Our client, a growing medical device company in Horsham, PA, is currently seeking a contract-to-hire Customer Success Specialist to join their Operations team. This role is a critical, high‑impact position supporting sales teams, distributors, and internal stakeholders in a fast‑paced, high-touch environment. The ideal candidate is detail‑oriented, service‑driven, and thrives in roles that require accuracy, accountability, and cross‑functional collaboration.

About the Job:

Manage the Customer Service inbox and dedicated phone line with a focus on professionalism, responsiveness, and high‑quality serviceServe as the frontline support resource for Area Sales Directors and Distributors, ensuring timely follow‑up and issue resolutionEducate sales reps, distributors, and internal teams on documentation requirements, charge sheet completion, and order workflowsCoordinate couriers, return requests, field transfers, and urgent logistics to ensure products are available for surgical casesTroubleshoot order discrepancies, system issues, and data errors in partnership with internal teamsTravel approximately 10% annually (4-5 trips) to conduct field inventory audits

About You:

Associate's degree or higher required2+ years of experience in Customer Service, Order Management, or Operations (medical device or healthcare industry strongly preferred)Excellent analytical and problem‑solving skills, with the ability to independently resolve data discrepanciesHighly organized with the ability to prioritize competing demands and meet deadlinesProficiency in Microsoft Office, including Excel, Outlook, and Word

This contract to hire opportunity offers Up to $34/hour, or an annual salary up to $75,000. This position is fully onsite in Horsham, PA, Monday through Friday, 8:00 AM - 5:00 PM. There is up to 25% domestic travel. If you are a detail‑driven customer success professional with experience in the medical device industry, apply today with a Microsoft Word copy of your resume!

A1447227PHIKJC_1771020764 To Apply for this Job Click Here