You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
 Job responsibilitiesLead technical solution design for Trust & Safety solutions across solutioning, implementation, and post-implementation.Define target and transitional architectures, integration patterns, and non-functional requirements for API and file-based client integrations.Support premier client onboarding to accelerate certification and time-to-ramp.Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues.Troubleshoot post‑go‑live incidents; drive root‑cause analysis and production readiness improvements.Partner with product to resolve defects and inform the product roadmap.Plan for scale with tech, modeling expected volume and throughput to ensure capacity, reliability, and SLA adherence.Develop a product strategy and product vision that delivers value to customersManage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwn, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value propositionBuild the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product management or a relevant domain areaProven experience delivering client-facing integrations for both API and file-based channels at enterprise scale.Strong troubleshooting skills with observability stacks; adept at root-cause analysis, incident response, and performance tuning.Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders.Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card).Advanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementPreferred qualifications, capabilities, and skillsDemonstrated prior experience working in a highly matrixed, complex organizationAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management