As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
We are seeking a talented professional for a Product Commercialization Specialist role on our Trust & Safety team. The Product Manager drives educating internal partners, collaborating with Product Managers and Sales Specialists, creation and development of product specific materials to support the go to market strategy of the product. The ability to listen, learn, communicate and establish strong relationships is essential for success. Prior product, training or presentation skills is a crucial component of the role and will facilitate successful outcomes. The Product Commercialization Specialist should also be versed in payment products, technology, data, AI & ML subjects. The successful candidate will have a deep understanding of execution for results, effectively navigating internal processes and procedures, quality delivery and strong problem solving skills. This individual will occupy a role with exposure across J.P Morgan Payments & Commerce Solutions, our clients and the industry.
Our focused group of professionals is composed of high performers from top payments, fintech, banking, consulting firms, and other industry experts. Annual performance objectives will be established so that contribution and value can be assessed throughout the year. We are looking for the right candidate to bring their enthusiasm, experience and commitment to our payment franchise.
Job responsibilitiesDefine and develop internal and external marketing materials Adapt to quickly learn new product details to ensure they are documented accuratelyAdjust to flex and be agile to adapt to a rapidly changing landscapeCoordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption Plan and own commercialization of new services with internal Sales, Service and onboarding colleagues. Succeed in a diverse, high performing and motivated team that models our Diversity & Inclusion objectivesEncourage innovation as well as partnership with cross functional partners in technology, operations, service, risk, compliance and legalLeverage data and operating metrics to improve products and services Demonstrate leadership commercialization disciplines Actively support marketing effortsRepresent Trust and Safety products in Sales and Partner forums and training sessionsRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementCollaborate on go to market strategies alongside product, marketing and commercialization teams championing the product in positioning, messaging, placement, thought leadership, other go to market deliverablesAdopt and adhere to Agile methodology and thought processesAn outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutionsClear understanding of pricing strategies to align appropriately with billing teams to secure service codesProven success in execution of deliverablesRepresent the T&S products at various internal governance forumsPreferred qualifications, capabilities, and skillsDemonstrated prior experience working in a highly matrixed, complex organizationExcellent track record of success in designing and executing strategies in large, high performance organizations A track record of demonstrating leadership and innovationExceptionally strong presentation and communication skills Ability to handle multiple work streams and manage stakeholder expectationsWork related domestic travel