Responsibilities Job Description: investigates, evaluates, negotiates, and settles complex commercial auto claims, managing litigated files, ensuring regulatory compliance, maintaining detailed documentation, and often handling high dollar claims from start to finish. Key Responsibilities: Investigation: Plans and conduct thorough investigations of claims by interviewing involved parties (insureds, claimants, witnesses), collecting documentation, and securing evidence. Case Management: Prepares and submits Large Loss notices to excess carriers, Coordinates all litigation activities to ensure a timely and cost-effective resolution. This includes managing outside counsel, preparing for trials, mediations, and arbitrations, and attending/monitoring them. Evaluation & Negotiation: Assesses damages, determines liability, and negotiates settlements within assigned authority limits. This can involve working with claimants, attorneys, physicians, and other representatives. Financial Management: Establishes and adjusts claim reserves as necessary, ensuring accurate financial documentation throughout the claim lifecycle. Analyzes and reviews trend analysis for assigned areas to focus on incident reduction. Business Continuity for outside defense firms. Mentorship: Often acts as a senior technical professional, assisting team members with escalated issues and training new staff. Compliance: Stays informed of changes in statutory law, case law, and legal practice, i.e., Texas Transportation Code (Chapter 545), TxDMV, FMCSA Regulations (MCA 150), DOT Compliance, as it pertains to claims handling and litigation management. Required Skills and Qualifications: Typically requires a minimum of 5-7 years of prior claims handling or legal experience, with a focus on auto litigation. In-depth knowledge of insurance law, regulatory frameworks, and civil litigation processes. Strong analytical, negotiation, communication (written and verbal), and organizational skills are essential for managing multiple complex cases concurrently. Valid Texas driver license, no DUI, and no more than 2 moving violations in last 2 years Function in a fast-paced, retail, office environment Travel by car or plane with overnight stays Lift 20 lbs. or more on an occasional basis Work extended hours Sit for an extended period of time Hand / Finger dexterity Available for emergency contact 24 hours a day Moderate PC skills, including Microsoft Office Software and a Claims Management System Key competencies preferred: Ability to organize, prioritize, and accomplish multiple tasks with attention to detail Ability to manage conflict and work towards collaborative solutions benefiting the Company Prioritization skills in order to determine which tasks need to be handled appropriately Ability to handle and maintain highly confidential and sensitive information Ability to exercise judgement and employ basic reasoning skills within the scope of established practices and policies Self-motivated, professional and conscientious