By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Key roles 

The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, Sales targets and Compliance requirements are met, with specific consideration to the sales capability and technical proficiency of the team.  

Specific responsibilities (including but not limited to) 

To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Leadership Team to consistently achieve SLAs, Sales and Quality Targets 

Responsible for team delivery of a professional Sales & Customer service 

Point of technical and process referral for their Team 

Performance management including completion of monthly and bi-annual reviews for direct reports, working with Manager to set and monitor appropriate team and individual targets 

Active involvement in weekly team meetings to review and develop team performance 

To support Managers in planning resource / scheduling 

Own effective use of IT to generate quotes, and to ensure accurate team input and maintenance of IT systems 

To liaise with the Customer Service Unit to monitor and resolve complaints in accordance with CPC 

Work with Leadership to develop Management Information for monitoring of team performance 

Active involvement in weekly team meetings to review and develop team performance 

To support Managers in planning resource / scheduling 

Any other tasks as may be required 

Qualifications/skills 

APA (Must Have) or CIP or working toward 

Experience 

6 months experience in a Customer Service Role  in the insurance sector

Proficient in Microsoft Word / Excel / PowerPoint 

Demonstrated strong people management skills 

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted onsite Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Health Insurance Scheme 

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3 CF4 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.  

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.