By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Key roles 

To manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements. 

Specific responsibilities (including but not limited to) 

The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants. 

On-going management of the “Work Action” Log in order to identify and prioritise own workload 

Assessment of Travel Claims, in accordance with: 

CPC/FSA Guidelines 

Client Policy Wordings / Technical Requirements 

SLAs 

Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner 

Accurate and timely processing of any claim payments 

Performance of role in accordance with own Claims Handling Licence 

Timely referral to Team Leader where decision falls outside of personal Claims Licence 

Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague 

All Complaints to be referred to Team Leader immediately upon receipt 

Clear communication within Team and with Claimant 

Provide support to Team Leader in the technical development of colleagues (as required) 

Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements 

Qualifications/skills 

Good knowledge of Travel Insurance Products and Policy Wordings 

Good knowledge of the Claim Life Cycle 

Good analytical and numeracy skills 

Excellent attention to detail with a focus on accuracy 

IT Literate with good knowledge of Word, Excel and Notes 

Excellent communication and interpersonal skills 

Able to work independently and demonstrate personal initiative & innovation 

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted onsite Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.