Description We are seeking an Area Manager to join our AU Transportation Operations Management team to support our Craigieburn Sort Center and manage transportation yard operations. If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don’t like to sit still, which is why we always treat every day like its day one. It’s that kind of spirit that drives our success now and in the future. And you could be part of it! The Transportation Area Manager is responsible for managing yard operations in coordination with Dock, Receive and Ship teams to ensure FIFO processing and mitigate Customer Experience impact risks. An ideal candidate has a background in transportation operations and has excellent program management skills. They has the ability to lead and mentor people; analyses data and make sound recommendations in an often ambiguous environment. One of the main responsibilities in this role is to standardize and improve processes; while analyzing and eliminating root cause of defects within the current systems. This job will require exceptional communication skills and the ability to influence change at a local (site) and global level. Key Job Responsibilities: - Create, oversee, and drive a culture of safety and well-being, - Partner with site leadership, transportation partners to improve On-time Arrival and Departure Performance of trucks in and out of yards, and deliver high Customer Experience metrics, - Communicate between multiple stakeholders to streamline flow of trucks in the yard, - Accountable to report yard performance to the local site leadership, identify root causes for structural issues and drive resolution with multiple stakeholders, - Proactively identify and lead process improvement initiatives and implementation of Lean tools. - Work within various time constraints to meet critical business needs; while measuring and identifying activities performed, - Ability to work some weekend shifts as needed (this team provides tactical support to Amazon’s fulfillment network 7 days/week), - Lead, manage and develop small teams, - Respond to and manage incidents in conjunction with various stakeholders A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to your team. About the team Our mission is to "To serve our customers with products and services that establish safe and seamless flow of trailers through yards, and increase end to end transportation effectiveness. We achieve this through technology, operational excellence, and product thinking. We implement ground breaking yard and gate technologies to better serve our internal and external clients. We are custodians of our communities and environment. These investments in people and capabilities improve speed, reduce costs, deliver on time performance, and enable defect free execution for our customers, carriers, and drivers" Basic Qualifications - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc, - Experience building and growing relationships with internal and external partners, - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications - Experience working in operations, transportation, supply chain, logistics, or relevant field, - Experience in performance metrics, process improvement or lean techniques experience, - Knowledge of Lean Six Sigma and process improvement methodologies, - Bachelor’s Degree from an accredited university or equivalent qualification. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.