**Job title** : Transplant Customer Experience Manager **Location:** Riyadh, KSA **About the job** As Transplant Customer Experience Manager within our General Medicines team, you'll drive strategic account management and create exceptional customer experiences that ensure patient access to our transplant portfolio. Ready to get started? Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in transplant and immunology - with the scale and urgency patients deserve. **About Sanofi:** We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. **Main responsibilities:** + Create and implement account-level business plans with shared stakeholder goals to establish and maintain patient access to Sanofi's transplant medicines + Execute personalized omnichannel strategies that deliver unrivaled customer experiences across prioritized transplant accounts + Operate strategically to ensure effective account planning, targeting, and digital strategies that generate positive commercial impact and maximize ROI + Map and manage stakeholder networks beyond individual customers to create beneficial changes and improve engagement in the transplant space + Develop flexible, responsive account plans that empower cross-functional teams to take shared ownership of account goals + Continuously develop transplant therapy knowledge and digital interaction capabilities to maintain competitive advantage + Collaborate within an Agile squad framework, contributing to governance, initiatives, and enhanced customer experiences in transplant care **About you** + **Experience** : 3 years of experience in the pharmaceutical industry with proven track record in hematology and transplant/BMT business + **Public Sector Experience: Demonstrated experience working with major public sector especially within the transplant therapy area HSCT and SOT** + **Skills** : Strategic thinking, relationship building, network mapping, and strong analytical capabilities with comfort in ambiguous environments + **Education** : Bachelor's degree in medical field (Medicine, Pharmacy) or Business Management; MBA is a plus + **Capabilities** : Self-governed decision maker with excellent communication skills and ability to deliver scientific/clinical data to healthcare professionals + **Mindset** : Proactive business owner with "can do" attitude and Sanofi First mindset **Why choose us?** + Help shape the future of care for transplant patients and make a real impact at scale with medicines reaching millions of people annually + Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working + Turn bold ideas into breakthrough launches with multiple new therapies planned through 2030 and beyond + Stretch your career in a development playground with opportunities across functions, regions, and the entire product lifecycle + Work in a place that combines global scale with local expertise, backed by strong collaboration culture and shared purpose + Contribute to innovations that improve outcomes for transplant patients, relieve healthcare system pressure, and expand access worldwide + Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice **Pursue** _Progress_ . **Discover** _Extraordinary_ . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue _Progress_ and Discover _Extraordinary_ – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)