Job Title:

Translation Auditor | HC-1 | Language - Mandarin, Cantonese, English | Backfill |

Job Description

The Sr. Advisor I, Blended Support interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position requires broad knowledge of client products and/or services to resolve non-standard or escalated customer issues.

As a Translation Auditor, your primary responsibility will be to review and assess the accuracy and quality of translated learning modules. These modules are essential for educating platform users about product updates, policies, and procedures. Your role will involve ensuring that the translations are not only linguistically accurate but also culturally appropriate for the target markets. By conducting thorough reviews and providing constructive feedback to linguists, you will play a vital role in ensuring that the training materials effectively bridge knowledge gaps among users and agents, ultimately enhancing the end-customer experience. 

Review and edit translations of instructor-led and self-led training modules in line with L&D guidelines. 

Ensure translations are clear, accurate, and meet training goals. 

Provide constructive feedback to linguists to improve translation quality. 

Collaborate with other auditors to calibrate errors and enhance processes. 

Communicate with L&D Ops and stakeholders as needed. 

Fluent in English with native-level proficiency in Japanese / Korean or Traditional Chinese. 

Excellent writing, proofreading, and editing skills. 

Familiarity with Articulate tools like Storyline and Rise 360 is advantageous. 

Strong attention to detail and ability to manage multiple projects effectively. 

Relevant experience in the translation industry or journalism is a plus 

Career Framework Role 

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).  Does not have any outstanding disciplinary, attendance or performance issues.  Analyzes process-related problems and suggest possible solutions.  Guides and trains junior team member and facilitates their work.  Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work.  Client feedback must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.  Call handling tasks may be required as business needs dictate.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

 

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

   

PHILIPPINES  

Minimum of two years of college education. No prior call center experience is requiredAbility to think clearly and can explain simple issues effectively, both written and verbally

   

INDIA  

Ability to effectively communicate, both written and verballyListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemConfirm customer understanding of the solution and provide additional customer education as neededAbility to learn including strong problem solving skillsDemonstrate strong probing and problem solving skillsShould be able to handle complex queriesShould be able to resolve customer queries independently

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

 

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Mandarin (Required), Yue (Cantonese)

Time Type:

Full time

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