You are a natural leader. You do what’s right for your team and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As a Transactions Supervisor on our Auto Fulfilment team, you'll be responsible for directly managing a team dedicated to efficient payment processing and support various requests for Title Management, Direct Lien Perfection, Payment Services, Correspondence, and Monetary/Non-Monetary Research for loans and leases. Leverage your leadership and coaching skills to build high-performing, collaborative teams that excel in accuracy and productivity, while creating great customer experiences that cultivate long-lasting relationships.

Job responsibilities

Supervise and coach a team of transaction specialists, ensuring efficient processing of transactions.Oversee auto processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.Manage a team of 16+ employees, leading by example and effectively coaching employees to improve quality and performance.Resolve complex issues by working directly with customers, dealers, vendors, municipalities, and other internal teams.Monitor work assigned to ensure processing within service level while meeting legal, compliance, and risk requirements.Collaborate with others to identify and implement procedural changes, utilizing knowledge in artificial intelligence and automation.Follow the Lean Management & Operational System by practicing the recommended daily routine for team huddles, huddle boards, and focus on employee support.Deliver development plans and annual reviews for the team, fostering a collaborative and engaged team environment.Manage or participate in projects aimed at enhancing operations and customer experience.Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.

Required qualifications, capabilities, and skills

5+ years of leadership experience with the ability to build, manage, and motivate empowered teams to deliver operational objectives and goals.Intermediate knowledge of Microsoft Office applications specifically Excel, Word, and PowerPoint. Strong written and verbal communication skills, with excellent relationship management skills.Highly skilled at process development and documentation, with strong analytical skills.Previous customer service experience.

Preferred qualifications, capabilities, and skills

Working knowledge of Chase Auto business and systems.BA or BS degree

Work Schedule: Monday – Friday, hours to be determined between 7:00am – 6:00pm.