Join our dynamic team and play a crucial role in managing IMCC incidents. Leverage your skills to ensure timely resolutions and enhance customer experiences. Be part of a team that values innovation and continuous improvement.

Job Summary:
As an Incident Management Specialist within the IMCC team, you will manage incidents to ensure timely resolution and appropriate escalation. You will research IMCC performance, resolve failures, and provide L1 application support. Your role involves responding to client inquiries and ensuring adherence to risk procedures.

Job Responsibilities:

Research IMCC performance and health.Resolve IMCC failures and escalate vendor services.Provide L1 application support to other LOBs.Respond to client inquiries via phone or email.Analyze and resolve problems using multiple systems.Educate callers on processes and systems.Maintain adherence to risk procedures.Report privacy breaches as per protocols.Assist in risk assessment and compliance.Escalate concerns for speedy resolution.Participate in continuous improvement activities.

Required Qualifications, Capabilities, and Skills:

Hold a B.Tech, MBA, or BCom degree.Demonstrate excellent written communication skills.Exhibit prioritization and time management skills.Communicate effectively across leadership levels.Be proficient in MS Office.Work effectively within a team.Maintain confidentiality and multitask efficiently.

Preferred Qualifications, Capabilities, and Skills:

Possess technical qualifications or skills.Hold SQL, AWS cloud practitioner, or ITIL certification.Have prior Level 1 incident management experience.Demonstrate flexibility in handling cases.Engage in process improvements.Provide feedback using CI tools.Exhibit shared values and behaviors for a positive environment.