Join a dynamic team leading the way in ATM reliability, where your expertise will help keep 15,000 ATMs running smoothly nationwide and ensure millions of customers have reliable access to their funds every day. Be the critical link between fast-paced problem solving and exceptional client service in a role that makes a real impact!

 

As a Transaction Analyst in the ATM Monitoring team, you will be responsible for overseeing and managing issues across a nationwide network of 15,000 ATMs, ensuring prompt resolution of network, hardware, software, supply, access, and facilities concerns. This role requires close collaboration with internal teams and external partners, proactive problem-solving, and clear communication to deliver exceptional operational support and maintain high standards of ATM service reliability. You will utilize multiple systems and product expertise to resolve complex inquiries, escalate concerns as needed, and contribute to ongoing process improvements.

Job responsibilities: 

Monitor ATM incidents to ensure timely resolution and accurate documentation.Research ATM performance and health to proactively identify and resolve failures.Request or escalate vendor service and cash replenishment as needed.Analyze issues using multiple systems to determine root causes and solutions.Escalate concerns to appropriate teams or vendor partners for rapid resolution.Communicate effectively with internal teams and external partners to coordinate issue resolution.Exercise independent decision-making to resolve issues and support team members.Identify and report risk trends and patterns to management or partners.Participate in ongoing service and process education to maintain operational excellence.Provide feedback and suggestions for continuous process improvement.Demonstrate shared values and foster a positive, collaborative work environment.

 

Required qualifications, capabilities, and skills:

Technical qualifications or skills related to ATM operationsDemonstrated excellent verbal and written communication skills with the ability to communicate effectively across all levels of leadershipStrong organizational skills and ability to manage multiple tasks simultaneously with strong prioritization and time management skillsProven ability to work effectively in a fast-paced environmentStrong problem-solving and independent decision-making abilitiesFlexible and adaptable to changing business needsSelf-starter with a proactive approach to tasksTeam-oriented with a willingness to learn from peersAbility to follow complex methods and procedures accuratelyProficiency in MS Office applicationsAbility to quickly engage and build relationships with internal and external partners

 

Preferred qualifications, capabilities, and skills:

Prior training or coaching experience

 

Work Schedule: 

This role is in office, Sunday thru Thursday between the hours of 1:30pm to 10:00pm, and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.