Introductory Market Language

This role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential losses.

As a Transaction Specialist within the ATM Exceptions Management Team, you will play a crucial role in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims. You will have the opportunity to apply your analytical and decision-making skills to resolve customer requests effectively and help the bank mitigate potential losses.

Job Responsibilities

Ensure sound understanding of the Standard Operating ProcedureAnalyze cases and apply resolutions methods as per SOP guidelinesManage case inventory & ageing as per pending guidelinesRefer and transfer complex issues/inquiries to Subject matter expert & Team LeaderEnhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround timeEnsure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgencyTake active participation in PMR, Q-board, and team huddle and also identify areas for process improvementComplete the assigned trainings in time

 

Required qualifications, capabilities and skills

Graduate in Commerce  or Graduate in any stream with 0+ Years of experience 
Basic understanding of Accounting Knowledge
Oral & written communication skills
Adaptability to change
Attention to detail
Ability to work as a team