As a Transactions Manager I in the Dallas Lockbox department, you will play a pivotal role in accepting traditional paper-based payments and invoices/forms from clients. By capturing information with efficient technology services, you will transfer it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

 

Job Responsibilities:

Lead a team of full and part-time front-line employees.Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring the team’s output and managing assigned personnel to ensure all throughput goals are achieved.Be responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.Communicate effectively with the team both verbally and in writing; provide strategic firm-wide communications down to individual information, and possess the ability to take complex information and break it down into simple messages, tailoring messages based on the audience.Track team performance and implement action plans that manage improved performance and high quality.

Required Qualifications, Capabilities, and Skills:

Minimum 3 years' management/leadership experience.Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.Exceptional written and verbal communication skills.Core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.Ability to understand end-to-end process flow and consider downstream impacts when making decisions.Ability to lead, direct, connect with, and be accessible for staff and direct reports.Ability to coordinate and organize work while meeting and handling multiple deadline processes.Demonstrated ability to multi-task and balance numerous activities simultaneously.Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

Work Schedule:  Monday - Friday 3:30pm to 12:00am

Shift Differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.