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Position Summary:

This position is responsible for assisting management with the design, implementation, and assessment for compliance training programs and organizational growth strategies within the company.

Primary Duties and Responsibilities: includes but not limited to:

Evaluates current department training programs and standard operating proceduresMaintains accurate department training records in a centralized digital locationUpdates departmental training materials to meet company standardsTracks training completion rates and compliance across all departmentsDevelops and implements flexible training programs that  are designed to support organizational growth strategiesMonitors e-learning modules that complement in-person training sessionsCoordinates logistics for external certifications or professional development programsMaintains and develops surveys using professional design techniques to accurately capture both quantitative and qualitative dataCollects and analyzes training and guest experience outcomes to make data-driven recommendations for training improvementsDevelops and maintains training data  to monitor key organizational metricsSupports the company summer internship program by scheduling events, creating capstone projects for interns, and facilitating day-of activitiesCollaborates with the Mohegan Corporate Team on enterprise initiatives (i.e. enterprise job shadowing program, Corporate training programs)

Secondary Duties and Responsibilities:

Assists with administrative tasks associated with company trainingAssists in the development of training within departmentsAssesses and evaluates department Trainers on a consistent basisEnsures all departmental training programs include a guest service componentEvaluates department policies and procedures to identify ways to streamlineSupports special projects related to service enhancement and employee engagementProvides feedback to management on training effectiveness and recommend updates to programs.

Minimum Education and Qualifications:

Bachelors’ Degree in Human Resources or a related fieldTwo years of experience developing training content, training delivery, evaluation and trackingTwo years of experience collaborating with various departments within a company to drive organizational change is preferredTwo years of experience performing data analyticsExcellent written and verbal communication skillsExcellent organizational and multi-tasking skills.Strong presentation skillsIntermediate knowledge of Microsoft Word, PowerPoint, Outlook, and TeamsAdvanced knowledge of Microsoft ExcelIn lieu of a degree, six years of the previously mentioned experiences may be considered

Competencies:  Incumbent will master the following competencies while in this position:

Ability to collaborate with department Trainers and SupervisorsKnowledge of the Mohegan Tribal Employment Right Ordinance (TERO) as it relates to employment

Training Requirements:

Must complete all appropriate Human Resources Training coursesGeneral understanding of the software and systems used by the various department Trainers and SupervisorsKnowledge of various department policies and proceduresSMART Certification

               

Physical Demands and Work Environment:

Must be able to sit in front of a computer for extended periods of timeMust be able to walk, stand, sit, bend and stretch for extended periods of timeMust be able to lift 50 lbs.Must be able to work various shifts and flexible hours, including weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.