Job Description

The training manager is responsibilities for communicating training policies and procedures across the organization and for overall coordination and management of training activities and trainers.  The training manager is responsible for the overall implementation of your Epic, end user training programs as well as ongoing education and maintenance of the training program after go live.  They are responsible for determining required training resources, directing and managing training team staffing, and securing facilities and equipment for classroom training.  In addition, the training manager decides curriculum delivery methods, oversees the creation and maintenance of a realistic training environment, creates a course catalog and training schedule and ensures all users are trained before they access the production environment.

Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations; Secaucus, NJ, Lenexa, KS, Dallas, TX, Tampa, FL, Schaumburg IL

Pay Range: $130,000 - $140,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!


Responsibilities:

Administration and Planning

Securing and maintaining a Learning Management System (LMS)Communicating with project leadership about training milestones, policies and decisionsDesigning the course offerings and course catalog in the LMSSecuring training rooms, workstations, printers, and other equipment needed for classroom trainingsCreating an efficient schedule for classroom training

Managing the Epic training environment

Preparing for the creation and build of the training environmentProviding support and troubleshooting issues that ariseDeveloping a training strategy, which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments

Managing the training team

Recruiting, staffing and hiring principal trainers for functional trainings staffDeveloping and executing the credentialed trainer program to onboard classroom trainersManaging principal trainers and training team tasksManaging the physician training programAssessing risks and issues associated with the training program

Developing training program

Determining the types of curriculum delivery methods (eg instructor led classes, eLearning and blended) that will be used during super user training and end user trainingSetting training requirements for end user system access and getting buy in on this decision from project and operational leadershipDeveloping post live training for new hires, refresher training, optimization, upgrade training etc.

Acting as a change management and transition champion

Creating and executing an overall vision for the training program, including requesting support from project leadershipOutlining and forming additional educational plans as desired by the organizationGenerating strong super user engagement during and after go liveTransitioning from implementation to maintaining training after go live

Long Term training management and leadership

Planning and executing a successful training program after the Epic system go liveCreating a series of refresher training classes immediately following go liveOverseeing skills enhancement trainingCollaborating to develop Epic specific training for new employeesPlanning how to deliver new information about the system to end users before upgrades


Qualifications: Minimum 3 years training management experienceApplication fundamentals classes at EpicTED100: Overview of Training for Training ManagersAdditional required and recommended classes and training tracks 

Required:

Ability to work onsite with project team as needed.Travel 10-15%Bachelor’s degree or equivalent work experienceCertified Project Manager (CPM)English Required

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.