Job Title:

Training Manager

Job Description

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities 
Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
Conduct Train-the-Trainer sessions
Conduct quarterly one-on-ones with Trainers
Coordinate with the Quality Supervisor and Operations on consistency issues
Create and maintain consultant training schedule
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile 

Minimum of 2 years’ experience as a Training Manager within the BFSI (Banking, Financial Services, and Insurance) sector, preferably in a BPO or similar high-volume, customer-facing environment eitherExposure/Quality Management experience AdvantageousClear Criminal and Credit RecordStrong communication skills, both written and verbalProficient in Microsoft OfficeAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableAbility to mentor, coach and provide direction to a team of employeesSelf-starter, sense of urgency, and works well under pressureAbility to foster a sense of professionalism and relationship building for self and teamStrong attention to detailAbility to work a flexible schedule

   

Career Framework Role 
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

   

Disclaimer   
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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