Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview The Training Coordinator plays a key role in supporting employee development through the design, delivery, and evaluation of technical training programs and safety and training initiatives. This position supports progression programs, continuing education, and other compliance and regulatory training. Additionally, the Training Coordinator ensures a professional and welcoming environment by providing exceptional customer service and assisting with conference room scheduling and room setup. Responsibilities + Administer LMS functions, including course assignments, roster management, and learner communications to ensure accurate and timely delivery of training. + Collaborate with subject matter experts to design, develop, and update training content such as manuals, presentations, job performance measures (JPMs), and hands-on exercises. + Design and deliver some instructor-led and computer-based training for technical disciplines. + Proctor exams, assessments, and evaluations for various work disciplines. + Generate and analyze data, dashboards, and key performance indicators to track training completion and effectiveness. + Initiate and maintain relationships with internal and external customers to understand their needs by documenting their requirements regarding training and logistical event needs. + Assist with the scheduling, setup, and breakdown of training and conference rooms, ensuring readiness for scheduled events. + Maintain inventory of office and conference center supplies, including paper and general materials. + Will be assigned an Electric Utilities emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. + Performs other duties as assigned + Complies with all policies and standards Qualifications **Required Education:** Bachelor's Degree in Business, Communication, Engineering, or Safety, or equivalent combination of education and experience on a year for year basis is required. **Required Experience:** + 2+ years of experience in relevant industry + Experience with a Learning Management System (LMS), preferably in a utility setting. + Strong interpersonal skills with the ability to engage and support employees at all organizational levels. + Excellent analytical, problem-solving, and decision-making abilities. + Clear and effective verbal and written communication skills. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Ability to thrive in a fast-paced, team-oriented, and customer-focused environment. + Physical capability to lift, move, push, or pull items weighing up to [insert appropriate weight] pounds. **Preferred Qualifications:** + Experience with progression programs and regulatory compliance training. + Comprehensive understanding of learning management system (LMS) functionalities, including course creation, user assignments, report generation, data integrity, and end-user support. + Excellent written and oral communication skills. + Ability to develop and retain a broad knowledge of company and field operations, construction standards, safety disciplines/rules, procedures and applicable OSHA, DOT, and other regulatory agency’s rules. + Strong knowledge of SharePoint, SharePoint Online, and Office 365 tools and applications. + Ability to work independently and manage multiple tasks and projects. + Familiarity with instructional design principles and practices. **Required Education:** Bachelor's Degree in Business, Communication, Engineering, or Safety, or equivalent combination of education and experience on a year for year basis is required. **Required Experience:** + 2+ years of experience in relevant industry + Experience with a Learning Management System (LMS), preferably in a utility setting. + Strong interpersonal skills with the ability to engage and support employees at all organizational levels. + Excellent analytical, problem-solving, and decision-making abilities. + Clear and effective verbal and written communication skills. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Ability to thrive in a fast-paced, team-oriented, and customer-focused environment. + Physical capability to lift, move, push, or pull items weighing up to [insert appropriate weight] pounds. **Preferred Qualifications:** + Experience with progression programs and regulatory compliance training. + Comprehensive understanding of learning management system (LMS) functionalities, including course creation, user assignments, report generation, data integrity, and end-user support. + Excellent written and oral communication skills. + Ability to develop and retain a broad knowledge of company and field operations, construction standards, safety disciplines/rules, procedures and applicable OSHA, DOT, and other regulatory agency’s rules. + Strong knowledge of SharePoint, SharePoint Online, and Office 365 tools and applications. + Ability to work independently and manage multiple tasks and projects. + Familiarity with instructional design principles and practices. + Administer LMS functions, including course assignments, roster management, and learner communications to ensure accurate and timely delivery of training. + Collaborate with subject matter experts to design, develop, and update training content such as manuals, presentations, job performance measures (JPMs), and hands-on exercises. + Design and deliver some instructor-led and computer-based training for technical disciplines. + Proctor exams, assessments, and evaluations for various work disciplines. + Generate and analyze data, dashboards, and key performance indicators to track training completion and effectiveness. + Initiate and maintain relationships with internal and external customers to understand their needs by documenting their requirements regarding training and logistical event needs. + Assist with the scheduling, setup, and breakdown of training and conference rooms, ensuring readiness for scheduled events. + Maintain inventory of office and conference center supplies, including paper and general materials. + Will be assigned an Electric Utilities emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. + Performs other duties as assigned + Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.