**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important:** **- Don’t forget to include a resumé in English in your profile in Workday** **-** **Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.** **MineStar** is the mining industry’s most comprehensive and integrated suite of technology solutions, offering capabilities in fleet management, guidance systems, and machine health monitoring. These tools drive significant improvements in operational efficiency, safety, and maintenance practices across mining environments. **Role Definition:** Provide effective training and evaluation to customers, dealers, internal personnel and varied audiences to support and promote the sale of Caterpillar products and services with a specific focus on MineStar Command for Hauling. Support development and execution of global office and operator training programs. **What will you do:** **Develop and Deliver Training:** Create and facilitate engaging training modules, courses, and programs that align with customer service processes and mining operational needs and provide hands-on classroom training related to product operation and safety. **Maintain Training Materials:** Ensure all training content is current, accurate, and compliant with organizational policies and procedures. **Consult on Training Needs:** Partner with business units and dealers to assess training requirements and recommend tailored learning solutions. **Support Quality Initiatives:** Participate in quality assessment and continuous improvement processes for training programs. **Build Customer Relationships:** Interact with dealers, customers and partners as needed for questions regarding assigned training product/s while fostering strong relationships through communication, delivery of commitments, and responsiveness to feedback. **Anticipate and Exceed Expectations:** Proactively identify customer needs and deliver training solutions that exceed expectations. Measure customer satisfaction and implement improvements based on insights and feedback. **Skills:** **Training Operations:** Deep knowledge of training processes and procedures, with the ability to manage and execute training programs that support both daily operations and long-term strategy. **Customer Focus:** Strong understanding of customer-centric values and practices, with the ability to design training that aligns with customer needs and enhances satisfaction. **Service Excellence:** Proven ability to deliver exceptional service through training, ensuring customer needs are met or exceeded. **Effective Communications:** Excellent verbal and written communication skills, with the ability to convey technical concepts clearly and effectively. **Problem Solving:** Proficient in identifying, analyzing, and resolving operational or process-related challenges using structured problem-solving techniques. **Basic requirements:** - Bachelor’s degree - Pre Advanced English - Demonstrated technology training experience (classroom, dealer and customer facing); prior related training roles - Knowledge of, and operating skill in, technology products software and their applications. **Top Candidates will also have:** - Spanish is highly desirable - Hands-on experience with MineStar technologies. - Background in mining operations or mining engineering. **Additional Information:** - This position requires up to 40% global travel. - Travel may require working on remote mine sites. _Note: This position requires the candidate to work onsite five days a week._ **Some of the offered benefits*:** ·Medical plan ·Dental plan ·Medicines reimbursement ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html \#LI **Posting Dates:** janeiro 26, 2026 - fevereiro 1, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .