Job Title: Training and Quality Manager Job Description Role & Responsibilities: · Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader · Data analysis and making designated reports/decks · Client & stakeholder management · Participating in internal & external calibrations · Communication to heighten awareness and focusing on importance of positive customer experience · Making recommendations and driving improvement · Ensuring that internal policies, procedures, and compliance regulations are being followed · Reduce learning curve and help enhance product/process knowledge of new joiners. · Ensuring that internal policies, procedures, and compliance regulations are being followed General and Specific skills: · Ensure quality based intervention · Ensure that Process quality and training is delivered effectively in the stipulated timelines · Evaluate process quality and take corrective actions which should be tangible · Evaluate effectiveness of T & D interventions · Improve calibration of QA, SME and Trainers within team · Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires · Design and develop Quality framework · Ensure uniform quality of training being delivered by all training teams in line with client requirement · Interact and streamline channels of communications with other Functions and Clients · Provide quality floor support, feedback, refresher and corrective training Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: English (Required), Mandarin Time Type: Full time2025-05-29 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**