Job Title:

Trainer II

Job Description

Essential Functions/Core Responsibilities           Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     Accountable for achieving individual training performance metrics                    Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clientsMay support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aidsMeasure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           

           

Candidate Profile           Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred           Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)            Strong communication skills, both written and verbal           Proficient in  Microsoft Office            Demonstrated ability to multi-task, prioritize, and meet timelines on deliverableSelf-starter, sense of urgency, and works well under pressure                      Strong attention to detail                       Sense of professionalism and ability to develop good relationships           

           

Career Framework Role           

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call.Required tenure: 6 months.Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).Must not have active disciplinary actions.The game-changer may participate in only one process at a time.Comply with the learning paths of the Corporate University.Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not passThe process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PER Lima - Marcos Farfan 3346, Independencia

Language Requirements:

Time Type:

Full time

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