Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Deliver Customer service product training for a Leading Retail Client

2+ Years of supporting Customer Service Client as Process Trainer 

Design training curriculum using inputs from Operations, Quality & Clients.   

Knowledge management for the process.

Keep up to date with product / process knowledge.

Accountability for 0 – 90 days batch performance.

Attend TTT conducted by clients.

Conduct PKT and process refreshers on the floor.

Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB

Represent Concentrix on client calls and internal/external calibrations.

Work closely with OPS and Quality teams to design and execute action plans

Responsible as per defined monthly/quarterly/yearly training scorecards and PLA

Responsible to manage the training throughput and performance

Create, manage and update the training content for respective LOB’s on different tools

Manage/create process SOP’s and training refreshers

Manage training MIS for new hire batches and other training related work

Contribute to process improvement ideation and initiatives

Responsible for all risk management and compliance activities as applicable to this role

Key skills & knowledge:

Good facilitation skills

Experience in handling Customer Service clients  

Should be a Team player.

5 days working and should be open for rotational offs.  

Good MS Office skills.

Experience in preparing TNI & TNA

Educational Qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

Language Requirements:

Time Type:

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