Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals. • Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants. • Monitor learner performance and provide feedback to the Training Supervisor as needed.• Serve as a subject matter expert for assigned customer agencies. 
Minimum Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.

- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

• Experience conducting virtual training sessions using Microsoft Teams preferred.• Strong communication and facilitation skills, with the ability to engage remote learners effectively. • Experience supporting training in contact center environments, including customer service, technical support, or specialized programs. • Ability to manage multiple training sessions and priorities in a fast-paced environment. 
EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.