Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Ensure accuracy in processing in line with Standard Operating Procedures with no errors. Identify and escalate all errors/exceptions upon identification. Respond to routine queries/complaints. Be audit-focused in all BAU activities. Comply with the firm's policies and SOPs. Navigate systems quickly and accurately. Identify opportunities for process efficiency and implement them in a controlled manner. Exhibit effective communication with key stakeholders. Possess thorough knowledge of SOPs/related checkpoints. Perform all work in accordance with department procedures and within productivity processing and quality standards. Exercise good judgment and degree of confidentiality. Communicate with supervisor on problematic transactions or exceptions.

Required Qualifications, Skills and Capabilities:

Graduates with good academic record.  Good PC skills including Microsoft office products (Excel, Word, Power point, Access)  Good oral and written communications skills.  Able to grasp/learn concepts and procedures quickly.  Ability to work independently.  Problem solving skills and Good time management skills  Must be very detail oriented and analytical.  Analytical with ability to quickly assess situations and resolve complex issues