Description As a Trade Desk Specialist, you will provide world class service in trade entry, order execution, account maintenance and customer service. Products include but are not limited to managed accounts, mutual funds, fixed income, and equities. Representatives will also assist in ad-hoc projects and call out campaigns. Highly motivated, team-oriented colleagues will be able to work individually as well as effectively with other teams. Primary responsibilities include + Trade entry, order execution, and quality control. + Initiate and submit trades for mutual funds, UITS, structured products, equities, and fixed income over the phone and through paperwork. + Monitor managed accounts. + Adhere to regulatory requirements for TRACE, RTRS, and CAT. + Assist financial advisors with operational support, and various service-related requests as needed. + Ability to learn and train in all aspects of the trade desk. + Work with other teams to improve processes and create efficiencies. + Collaborate with Trade Desk leadership to resolve customer issues. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications + Must hold FINRA Series 7 and either 63 or 66 + 3+ years prior back-office Wealth Management Operations or Contact Center experience required. + Prior Trade Desk experience preferred. + Positive and customer-focused mindset + Strong listening and problem-solving abilities, persistent enthusiasm when interacting with customers. + Strong verbal and written communication skills + Goal oriented professionals with an interest in Wealth Management and Investment Products + Detail oriented with a strong sense of urgency. + Completed High School degree or GED equivalent Preferred Qualifications + Demonstrated successful stable work history + Completed associates and/or bachelors college degree Hours & Work Schedule + M-F: 8:30 AM ET - 5:00 PM ET - 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/25/2026