Description

As a Trade Desk Specialist, you will provide world class service in trade entry, order execution, account maintenance and customer service. Products include but are not limited to managed accounts, mutual funds, fixed income, and equities. Representatives will also assist in ad-hoc projects and call out campaigns. Highly motivated, team-oriented colleagues will be able to work individually as well as effectively with other teams.

Primary responsibilities include

Trade entry, order execution, and quality control.

Initiate and submit trades for mutual funds, UITS, structured products, equities, and fixed income over the phone and through paperwork.

Monitor managed accounts.

Adhere to regulatory requirements for TRACE, RTRS, and CAT. 

Assist financial advisors with operational support, and various service-related requests as needed. 

Ability to learn and train in all aspects of the trade desk. 

Work with other teams to improve processes and create efficiencies. 

Collaborate with Trade Desk leadership to resolve customer issues. 

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

Must hold FINRA Series 7 and either 63 or 66

3+ years prior back-office Wealth Management Operations or Contact Center experience required.

Prior Trade Desk experience preferred.

Positive and customer-focused mindset

Strong listening and problem-solving abilities, persistent enthusiasm when interacting with customers.

Strong verbal and written communication skills

Goal oriented professionals with an interest in Wealth Management and Investment Products

Detail oriented with a strong sense of urgency.

Completed High School degree or GED equivalent 

Preferred Qualifications

Demonstrated successful stable work history

Completed associates and/or bachelors college degree

Hours & Work Schedule

M-F: 8:30 AM ET - 5:00 PM ET - 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.