**POSITION SNAPSHOT** Location: Bangkok Company: Nestlé Professional Business Unit/Division: Technical and Production Full-time 5 years of working experience in technical service operations, after-sales, field service, or partner/supplier management. **A DAY IN THE LIFE...** + Manage and monitor service supplier performance against defined KPIs for Installation, Withdrawal/De-installation + Act as the main coordinator between internal NP teams and external service partners to ensure consistent service standards and customer satisfaction + Control and monitor Maintenance & Repair (M&R) activities to ensure compliance with service standards, safety, and quality requirements + Support troubleshooting activities and provide technical consultation to service partners when required + Control and monitor spare parts stock, usage, and replenishment planning to ensure service readiness and cost efficiency + Plan and execute technical training programs to enhance partner service capability and field service quality + Conduct machine audits and field quality checks to ensure service partners follow maintenance standards and correct machine configurations + Oversee and support call center/service coordination processes to improve responsiveness and resolution time + Support new project deployments, pilot programs, innovation initiatives, and field implementation activities **ARE YOU A FIT?** + Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics) or related field. + 5 years in technical service operations, after-sales, field service, or partner/supplier management. + Good English and Thai communication skills. + Knowledge of spare parts planning, stock control, and service documentation. + Good negotiation & problem-solving skills. + Ability to conduct technical training, audits, and troubleshooting.