Tourism Program Manager Job ID 232272 Posted 14-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Property Management Location(s) Manhattan - New York - United States of America, New York - New York - United States of America **About The Role:** As a CBRE Tourism Program Manager, you will be responsible for managing the concierge and community outreach program for a Class A Mixed-Use complex in downtown Manhattan. This will include leading and developing a team of hospitality professionals responsible for delivering concierge and guest services to tenants and visitors, as well as developing and implementing an outreach strategy to local communities and tourist groups to drive traffic to the complex. This role is part of our Workplace Experience team and will be based onsite. **What You'll Do:** + Provide formal supervision of concierge team employees including conducting training, coaching and development to ensure the team is delivering best in class customer service. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. + Build and maintain a trusted client relationship across their Retail Marketing, Asset Management and Leasing functions to drive awareness of upcoming promotions, events and tours. + Provide support for leasing tours for both retail and office prospective tenants including managing the tour path, gifting and other administrative support as directed by the client. + Run proactive outreach and engagement with major NYC tourism groups and local communities to establish the complex as a point of interest on tours. + Handle proactive outreach to local businesses and residential communities to drive traffic to the assets and promote awareness of available services. + Lead the team in the delivery of all concierge services available onsite including branded collateral and inventory tracking. + Manage the overall program budget, including submitting invoices for payment and tracking overall spend. + Prepare and present monthly reporting on program outcomes. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own field and how own subject area integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Ideally, you will have a network of existing contacts in the New York tourism space + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Tourism Program Manager position is $80,000 annually and the maximum salary for the Tourism Program Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)