By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Total Performance Manager | East Coast Workers Compensation Experience Required (Liability Experience Preferred) ****Jurisdictional knowledge for East Coast states preferred**** Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? + Apply your thorough knowledge of **Workers Compensation (required) & Liability (preferred)** claims management practices and procedures and strong understanding of quality and auditing processes + Excellent oral and written communication skills, including presentation skills + PC literate, including Microsoft Office products + Leadership/management/motivational skills + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **ARE YOU AN IDEAL CANDIDATE?** To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement. **PRIMARY PURPOSE OF THE ROLE:** We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. **ESSENTIAL RESPONSIBLITIES MAY INCLUDE** + Conducts local office file audits. + Presents audit findings and results to local, regional and national management. + Assists Operations managers in coordinating and implementing national quality initiatives at the local level. + Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements. + Manages colleague coaching, mentoring and group training; participates as needed. + Manage new colleague training. + Provides supervisors with objective colleague quality measurements. + Participates in review meetings with leadership. + Conducts training as needed. + Maintains technical claims and jurisdictional expertise. + Provide timely and effective support for ad hoc requests as they arise. **QUALIFICATIONS** + Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management. + Two (2) years service with the company preferred. + Bachelor's degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred. **Jurisdiction Knowledge:** **East Coast States** **TAKING CARE OF YOU** Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (80,000 - 110,000). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**