CTG is seeking to fill a Tier 2 Cerner Production Support position for our client. Location: Remote Duration: 2 Years Duties: Deliver Tier 2 application support across Cerner Millennium clinical modules, including PowerChart, SurgiNet, PharmNet, FirstNet, Scheduling, and related systems. Perform low-risk, repeatable build activities within Cerner modules (e.g., materials management item builds) under the direction of a Cerner analyst. Manage physician nominations and approval workflows for ePrescribing. Troubleshoot and resolve printer-related issues and coordinate updates in partnership with the Field Services team. Provide prompt, high-quality customer support by troubleshooting user errors and responding to “how-to” inquiries. Supply documentation, job aids, or guidance as appropriate to support end users. Monitor, manage, and resolve items in system error queues. Complete assigned daily application maintenance and operational support tasks. Record issues, actions taken, and resolutions accurately within the ITSM/ticketing system. Support daily operational workflows, including tracking, follow-up, and issue management. Participate in system testing, validation, and support activities. Collaborate with client users, functional teams, and technical partners as needed. Escalate issues to vendors when required and track vendor tickets through resolution. Use the ticket management system to monitor workload, priorities, and issue status. Participate in a 24/7 on-call rotation as required. Skills: Strong troubleshooting and problem-solving skills. Clear, professional verbal and written communication skills. Ability to deliver effective remote production support. Familiarity with Cerner Millennium clinical modules. Working knowledge of ITSM tools and ticket management systems. Understanding of ITIL Incident, Problem, and Change Management processes (preferred). Experience: 1–2 years of production support experience across multiple Cerner Millennium modules. Prior remote production support experience preferred. Solid understanding of clinical workflows is highly desirable. Secondary experience preferred: Hospital or clinic scheduling workflows. Experience supporting acquisitions or integration teams. Participation in on-call rotations. Education: Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field preferred, or equivalent relevant experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $70,000 to $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.